The Taxpayer Advocate Service is one of many IRS tax programs offered to taxpayers. It is an independent system to help taxpayers resolve problems with their federal taxes, IRS tax forms, and other tax-related matters that, for whatever reason, have not yet been resolved through the normal channels. If you qualify to receive help through the Taxpayer Advocate Service, you will be assigned a case advocate, who will help you address your concerns. Some of the things a case advocate might do include reviewing your problem, giving you the name and phone number of the person assigned to your case, and give you updates on progress and time-frames for resolution of your problem. You can find out more about the Taxpayer Advocate Service by visiting the IRS' Web site.